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There are now five different generations ofemployeesin the workforce: from generation X up to the silent generation.

All these individuals have significantly different approaches to work, wants, and needs.

Person at laptop working.

Younger people entering the world of work crave flexibility, reward, mentorship, and meaning from their jobs.

Organizations face the huge challenge of accommodating the different demands of the largest cross-generational workforce ever seen before.

It also meets the want for recognition from their more experienced counterparts who may be delivering this support.

Peter Turner is Chief Commercial Officer at TeamViewer.

Traditional approaches, such as relying on temporary staffing agencies, proved ineffective due to high worker turnover rates.

To address these issues, the company sought an innovative solution, and voice-directed technologies emerged as the answer.

This proved challenging, especially given the company’s already lean workforce.

However, the adoption of advanced technologies transformed this training process.

New recruits were equipped with smart glasses, enabling them to receive step-by-step guidance from experienced team members.

Within just 30 minutes, they could operate independently.

Moreover, the integrated remote assistance function allowed them to seek immediate support from supervisors when necessary.

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